All orders except nutrition and consumables are eligible for a free return within 14 days of receiving your order.

All returns must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

Running Lab reserves the right to reject your return should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Delivery fees are non-refundable.

We do not offer any exchange for online purchases. You may submit a return request form and place a new order once your refund has been approved and processed.

Simply fill up a return request form and a customer service representative will reach out to you with a confirmation on your return request.

After receiving a return request confirmation from our customer service representative, you can drop your return off at one of the addresses below:

Running Lab Marina Square
6 Raffles Blvd, #02-26 Marina Square, Singapore 039594

Running Lab Tampines Mall
4 Tampines Central 5. #02-16B/16C, Singapore 529510

Outdoor Venture Pte Ltd
17 Kaki Bukit Crescent, #03-00, Kaki Bukit Techpark 1, Singapore 416248

Once your order has completed inspection, you will receive a notification of your refund. You can then expect your refund to be credited back to the original payment method within 10 working days.

We are not able to change or amend your order once your order has been confirmed.

Once your order has been placed, we are unable to change your delivery address. We strongly advise that you check to ensure your details are entered correctly before placing your order.

Running Lab holds no responsibility for any loss of items resulting from entering a wrong delivery address.

Please contact our customer service representative and we will be in touch as soon as possible.

Please fill up the returns form and a customer service representative will be in touch with information. Orders returned without prior confirmation will not be accepted.

We do not offer returns or refund for in-store purchases.

In-store collection is available at Running Lab Marina Square. Allow up to 3 working days for your order to be ready. You will receive a notification when your order is ready for collection.

RUNNING LAB MARINA SQUARE
6 Raffles Blvd, #02-26, Marina Square, Singapore 039594
Tel: +65 6255 0491
Operating Hours
Mon to Sun: 11am - 9pm

Google Maps Directions

All purchases are eligible for a free exchange within 14 days of your purchase.

Proof of purchase must be presented during exchange.

Exchanging items must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

Running Lab reserves the right to reject your exchange should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Gift vouchers are available at any of our stores. Kindly speak to one of our service staff to make your purchase.

Local Shipping (Within Singapore)
Orders above $100 are eligible for free shipping within Singapore. $5 delivery fee applies to orders below $100.

International Shipping (Outside of Singapore)
International rates apply. Rates are calculated at checkout after entering your delivery address.

Local Shipping (Within Singapore)
We will send you tracking information as soon as it is available. To track your order, enter your parcel tracking ID at https://www.ninjavan.co/en-sg.

International Shipping (Except Singapore)
We will send you tracking information as soon as it is available. To track your order, enter your parcel tracking ID at https://www.dhl.com/sg-en/home/tracking.html.

Local Shipping (Within Singapore)
Orders placed before 10am will be delivered within 3 working days.

International Shipping (Except Singapore)
Orders placed before 10am will be delivered within 5 working days.

For more information regarding delivery, please use the tracking ID provided once your order has been processed.

All orders are shipped from Singapore.

We offer international shipping to all countries except:

• Ascension
• Bovet Island
• Indian Ocean Territory
• French Southern Territories
• Heard & Mcdonald Islands
• Pitcairn
• Saint Pierre & Miquelon
• Tajikistan
• Tristan Da Cunha
• US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island)
• Western Sahara

If an item arrives damaged or faulty, please contact our customer service representative who will advise on your return options.

We will then send the item to the relevant team for inspection. Our assessment will determine if a manufacturing fault is present, then depending on the results offer a refund.

When our assessment concludes that you are eligible for a refund, we will process the refund within 10 working days.

We conduct Running Gait Analysis at our stores for free with no obligations!

We provide Running Gait Analysis at all our stores except Running Lab IMM.

Our running gait analysis takes 5 to 10 minutes.